Mr. Harisha B. V. Rao

Currently Working In Dell International Services Senior Advisor
Global Services Engineering (Warranty Analytics)
Currently working with Dell GSE Analytics department
Working on warranty cost benefit analytics,
Forecasting of customer service KPIs like ICR, MAR, MDR, RAR, and RDR etc. using time series and cross
sectional regression analysis.
Hypothesis testing using statistical tests like Anova, Regression etc.
Working on time series modeling like ARIMA, Exponential smoothing, winters method etc.
Worked on event study methodology ( pilot/Non pilot analysis)
Preparing executive level dashboards for managing tech support KPIs
Usage of SQL, MS Excel, Tableau, R and SaS JMP for analytical requirements.